Omnidesk connects WhatsApp, CRM, Teams, Zoom, SMS and email into one powerful workspace — plus world-class BPO teams for sales, support and collections.
Stop juggling apps. Omnidesk brings all your communication and sales tools into a single, unified workspace your team will actually love.
Send and receive WhatsApp messages directly from Omnidesk. Automate responses, manage conversations, and never miss a customer message again.
Track every lead, deal and contact from first touch to close. Visual pipeline, lead scoring, tasks and full activity timeline — all in one view.
Bring your Teams conversations into Omnidesk. Collaborate internally while managing customer channels — no context switching needed.
Start Zoom calls directly from a contact or deal record. Log calls automatically, take notes, and keep the full conversation history in one place.
Reach customers via SMS for reminders, follow-ups, and campaigns. Track delivery, replies, and responses right in the Omnidesk timeline.
Add a live chat widget to your website in minutes. Manage email and chat conversations in a unified inbox with AI-powered sentiment analysis.
Five AI modules that automate your inbox, qualify leads, route conversations, broadcast campaigns and analyse sentiment — all powered by Claude AI.
Don't just get a platform — get a fully managed team of trained professionals handling your sales, support, and collections campaigns.
Trained sales agents who prospect, qualify, and close deals on your behalf. Dedicated teams for B2B and B2C campaigns across any industry.
24/7 customer support teams handling inbound queries via phone, chat, email and WhatsApp. CSAT-focused agents who represent your brand.
Professional collections agents trained in compliance and negotiation. Recover outstanding payments while maintaining customer relationships.
Dedicated teams that qualify leads and fill your calendar with confirmed appointments. Perfect for insurance, real estate and financial services.
Research, prospecting and list building services. We identify and qualify your ideal customers so your sales team focuses on closing, not finding.
Data entry, order processing, account management and admin tasks handled by dedicated back office teams — freeing your team to do more.
Our BPO teams are trained for your specific industry — with the scripts, compliance knowledge and tone to match.
Collections, loans, insurance
Appointments, billing, support
Orders, returns, customer care
Lead gen, appointments, follow-up
Sales, support, retention
Leads, test drives, aftersales
Acquisitions, billing, support
Enrolment, student support
Our English-speaking, professionally trained BPO teams serve businesses in the South Africa, USA, UK, Canada and Australia — at a fraction of the local cost.
East & West Coast timezone coverage. FTC and TCPA compliant campaigns.
GMT+2 time overlap. ICO and FCA compliant. Neutral English accent.
CASL compliant outreach. French and English support available.
ACMA compliant. Flexible shifts for AEST timezone requirements.
Use our platform, our people, or both. Transparent pricing with no hidden fees.
Choose the platform, BPO services, or both. We'll scope your requirements and recommend the right setup within 24 hours.
Your Omnidesk workspace is configured. BPO agents are trained on your product, brand, and scripts. Channels are connected.
Your team or ours starts engaging customers within days of sign-up. Full QA, reporting and onboarding support from day one.
Add channels, agents and seats as you grow. Real-time analytics show you exactly what's working — so you scale what wins.
Get the platform, the people, or both. Omnidesk delivers results for businesses in South Africa, USA, UK, Canada and Australia — starting from just $8/hour.