Meta Tech ProviderWhatsApp Business Platform

Connect your WhatsApp to Omnidesk.

Link your business number in about five minutes. Customers keep messaging the same number, and every chat lands in your Omnidesk inbox for your team and AI to answer.

I use the WhatsApp Business appKeep the app on your phone. Chats also show in Omnidesk. New number, or not on WhatsApp yetWe'll verify it with a code by SMS or call.

Omnidesk is a Meta Tech Provider on the WhatsApp Business Platform. You sign in with Facebook on Meta's own page, so we never see your password.

Before you start

Can I keep using the WhatsApp Business app?

Yes, choose the first option. The app keeps working on your phone, and messages you send from it also show in Omnidesk. Open the app at least once every two weeks to stay connected.

What do I need?

A Facebook login and your business name
Your website or a social media page for the business
The phone that has the number, with the WhatsApp Business app up to date

What changes on my phone?

Disappearing messages, view-once and live location switch off, and broadcast lists in the app stop. WhatsApp on your computer needs to be linked again once. Group chats stay on your phone only.

Who pays WhatsApp's message fees?

Meta charges per message sent through the platform, at its published rates. Messages you send from the WhatsApp Business app on your phone stay free.

Will my old chats come across?

If you agree to share them during sign-up, up to six months of past chats and your phone contacts are copied into Omnidesk once.